You can check the status of your order at any time through our tracking page.

Delivery times after dispatch are estimated as follows:

• Standard delivery: 3–5 business days (Monday to Friday)
• Delivery estimates exclude weekends and public holidays

Total estimated delivery time, including processing: 4–7 business days.

We provide free shipping on all orders delivered within the United States. No additional fees or charges apply at checkout.

Order cancellations are only possible within 2 hours of placing your order by contacting support@lova-mode.com. After this period, the order is already being processed and cannot be cancelled, but it can be returned after delivery according to the return policy.

To request a return, customers must contactsupport@lova-mode.comand provide their order number along with the reason for return. Full return instructions will be provided by our support team.

Customers are responsible for return shipping costs, except in cases where the item received is defective or incorrect.

Returned items are inspected upon arrival. Once approved, refunds are processed within 10 business daysand issued to the original payment method. Processing times may vary depending on the customer’s financial institution.

Exchanges may be requested by contacting us during the return process. Availability of replacement items is not guaranteed.

The following payment options are available for all online purchases:

• Shop Pay
• Visa
• Mastercard
• American Express
• Maestro
• Apple Pay
• Google Pay

We use SSL encryptionand trusted payment service providers to safeguard all transactions. Payment details are processed securely, and we do not store customer card information.

Yes, once your payment has been successfully completed, you will receive an order confirmation by email. This message includes all the details of your purchase.

You can contact us through our contact form or by sending an email to support@lova-mode.com.

Average response time: within 24 hours

Company Name: Lova-Mode

Business address: Woudstraat 44, 2802 KM Gouda, Netherlands

Warehouse address: 92 Street 50, F-11/3 F 11/3 F-11, Islamabad, Pakistan

Company Number: 67243053
Tax Number: NL002381707B61

E-Mail: support@lova-mode.com
Phone Number: +31620929662

Customer Service:

Monday - Friday: 08:00 - 18:00 (CET)
Saturday and Sunday: 10:00 - 16:00 (CET)

Average response time: within 24 hours